Shipping Policy
We offer shipping options through USPS and UPS. Shipping costs are calculated based on the weight, dimensions, and destination of your order. We strive to provide competitive rates to minimize your shipping expenses. We offer free shipping on all orders in the U.S. of $150 or more.
Delivery Times
Delivery times shown during checkout are estimated and may vary depending on factors such as carrier delays, weather conditions, and unforeseen circumstances.
Order Processing Time
We typically process orders within 1-2 business days. Once your order is processed, you will receive a shipping confirmation email with tracking information.
Additional Information
- Shipping Address: To ensure a smooth delivery process, please make sure your shipping address is accurate and complete. Pratt Paints is unable to be held responsible for misdeliveries or returns resulting from incorrect or incomplete shipping information. If your order is returned due to an incorrect address, we will issue a refund for the item's purchase price, minus the original shipping cost.
- Order Tracking: You can track your order using the tracking number provided in your shipping confirmation email. You can also log into your account on our website and track your order there.
- Cancellations: Please look over your order carefully before submitting. While we make every effort to cancel an order when a cancellation is requested, we cannot guarantee a cancellation.
USA Shipping:
If your item has not arrived within 10 business days from the ship date, please contact us, and we will be glad to help you get what you ordered.
International Shipping:
Please allow up to 4 weeks for delivery. If the item has not been delivered after 4 weeks from the shipping date, please contact us.
If you have any questions about our shipping policy or need further assistance, please contact our customer service team.